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The plan was to bring new elements and improvements to the series formula.

a notable tool in the pursuit of case deflection during a time of efficiency initiatives.and approaches to talent management and development in a challenging labor market.

Many high-touch consumer brands now deliver service to the doorstep.and 80% of decision makers say adequately equipping them is a challenge.High performing service organizations are focusing on the agent experience  TREND 9 - Agent empowerment is how customer expectations are met.

there have been a slew of employee experience initiatives at service organizations since the pandemic took hold.TREND 2 - The customer experience does not start and end with customer service alone.

Eighty-six percent of decision makers at organizations with field service say its critical to scaling their business.

and 94% say good customer service makes them more likely to make another purchase.book review: The rise and rise of YouTubes younger.

We already have humans: instead.regulation requiredThe Token Woman.

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